Sneakers

CUSTOMER SERVICE

Returns & Exchanges

If your return or exchange request is accepted, you are responsible for the shipping cost.
We only accept tracked services.
TravisSneaks is not responsible for any items lost or damaged in transit.
You have 14 working days from the delivery date to return your item(s).

Return Policy

Items must be in their original, unworn condition.
All accessories should be inside.
There must be no signs of wear.
The item must be returned in its original packaging, with an additional box for protection.
We give you 5 working days from approval to ship your return.

⚠️ Failure to meet these conditions will result in a denied return or refund.

If tracking information shows that an item has been delivered or signed for, we reserve the right to deny any compensation claims.

Privacy Policy

This Privacy Policy outlines how TravisSneaks (“we”, “our”, or “us”) collects, uses, and shares your personal information when you visit or make a purchase from travissneaks.com (the “Site”).

Information We Collect

When you browse our Site, we automatically collect certain details about your device. This includes your web browser type, IP address, time zone, and cookie data. As you explore the Site, we gather information such as which pages you view, how you arrived on the Site (e.g., from a search engine or external link), and how you interact with different parts of the Site. We call this Device Information.

We use the following technologies to collect this data:

Cookies – Small text files stored on your device that often include an anonymous unique identifier. Learn more or manage cookies at allaboutcookies.org.

Log Files – Track activity on the Site, recording data such as IP address, browser type, referring/exit pages, and timestamps.

Web Beacons, Tags & Pixels – These digital tools help monitor how you interact with our website content.

When you place or attempt to place an order, we also collect:

Your full name, billing and shipping addresses

Payment details (including credit/debit card numbers or other payment info)

Email address and phone number

This is referred to as Order Information.

When we mention Personal Information, we’re referring to both Device and Order Information.

How We Use Your Information

We use your personal information in the following ways:

Order Information:

To process your purchases and arrange delivery

To send order confirmations, receipts, and updates

To communicate with you about your order or provide support

To check for fraud or suspicious activity

To send you promotional messages, only if you’ve opted in

Device Information:

To protect against potential fraud and improve security

To analyze how customers use the Site

To improve the performance, design, and effectiveness of our marketing

Sharing Your Information

We only share your personal information with trusted third-party services that help us run our business:

Our website is powered by Shopify. Read about how Shopify handles your data: Shopify Privacy Policy

We use Google Analytics to understand how visitors interact with our Site. Learn more here: Google Privacy Policy. You can opt out at: Google Analytics Opt-out

We may also share your information when required to comply with legal obligations or protect our business and users.

Personalized Advertising

We may use your information to deliver targeted ads or promotional content that we think may interest you.

To learn more about how this works, visit the Network Advertising Initiative.

You can opt out of targeted advertising via:

Facebook: facebook.com/settings/?tab=ads

Google: google.com/settings/ads/anonymous

Bing: bing personalized ads opt-out

Or visit the Digital Advertising Alliance opt-out portal for more options.

Do Not Track

Some browsers offer a “Do Not Track” feature. Please note that our Site does not currently respond to these signals, and our data practices remain unchanged in response.

Your Rights (EU & UK Residents)

If you are based in the UK or the EU, you have the right to:

Access the personal information we hold about you

Request that we correct, update, or delete your information

To exercise these rights, please contact us using the details at the bottom of this policy.

We process your information to fulfill contracts (like orders) or pursue legitimate business interests. Please note your data may be transferred outside of the UK/EU, including to Canada and the U.S.

Data Retention

We retain Order Information for our records unless you ask us to delete it. This helps us comply with regulations and support order-related questions.

Policy Updates

We may revise this Privacy Policy occasionally to reflect changes to our practices, legal requirements, or business operations. Please check back periodically for updates.

Contact Us

If you have any questions about this Privacy Policy, or if you’d like to file a complaint, contact us at:

Email: travissneaks@gmail.com

Terms of Service

OVERVIEW

This website is operated by TravisSneaks. Throughout the site, the terms “we”, “us” and “our” refer to TravisSneaks. TravisSneaks offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By doing so, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use our services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store will also be subject to the Terms. You can review the most current version of the Terms of Service on this page at any time. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of the site following updates constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., who provides us with the online e-commerce platform to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction, including but not limited to copyright laws.

You must not transmit any worms, viruses, or any malicious code. A breach or violation of any of the Terms will result in immediate termination of your access to our services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) adaptations to technical requirements of devices or networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission from us.

SECTION 3 - ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be solely relied upon without consulting more complete sources.

We reserve the right to modify site content at any time, but we are not obligated to update any information. You agree it’s your responsibility to monitor site changes.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Product prices are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We are not liable for any modifications, price changes, suspensions, or discontinuations.

SECTION 5 - PRODUCTS OR SERVICES

Certain products may be available exclusively online and in limited quantities. Returns or exchanges are subject to our Return Policy.

We do our best to display product images and colors accurately, but cannot guarantee your device will reflect them correctly.

We reserve the right to:

Limit sales to certain people, regions, or jurisdictions

Limit product quantities

Change product descriptions or pricing at any time

Discontinue any product at any time

We do not guarantee that any product or service will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order. We may limit or cancel quantities per customer, household, or order—especially if suspicious activity is detected.

You agree to provide current and accurate account information and to update it as needed so we can complete transactions and contact you when necessary.

See our Return Policy for more details.

SECTION 7 - OPTIONAL TOOLS

We may give access to third-party tools we don’t monitor or control.

You acknowledge these tools are provided “as is” without warranties or endorsements. Your use of such tools is at your own risk and discretion.

Any future services or tools we offer will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our Service may include materials or links from third parties.

We are not responsible for third-party content, accuracy, or any damages or losses from transactions made on third-party websites. Review their policies before engaging.

SECTION 9 - USER COMMENTS & SUBMISSIONS

If you send us creative content (e.g. suggestions, feedback, ideas), you agree we may use it in any medium without restriction or compensation.

You agree not to post anything unlawful, abusive, or infringing on others’ rights. We are not responsible for user comments, but we may monitor or remove inappropriate content at our discretion.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES & OMISSIONS

We may occasionally publish content with errors related to pricing, descriptions, or availability. We reserve the right to correct any such errors and cancel orders if needed.

We have no obligation to update or clarify information unless required by law.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content:

For unlawful or fraudulent activity

To violate laws or third-party rights

To upload viruses or harm the service

To spam, phish, or scrape data

To interfere with security features

Violation may result in termination of your access.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free service.

Our products and services are provided “as is” without warranties of any kind, express or implied. We are not liable for any damages, including but not limited to lost profits, data loss, or other consequential damages.

Some jurisdictions do not allow such limitations, so they may not fully apply to you.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold TravisSneaks and its affiliates, employees, contractors, and partners harmless from any claims or damages arising from your violation of these Terms or your misuse of the Service.

SECTION 15 - SEVERABILITY

If any part of these Terms is deemed unlawful or unenforceable, it will be severed, and the remaining Terms will remain valid.

SECTION 16 - TERMINATION

These Terms remain effective unless terminated by either you or us. We may terminate your access at any time if we believe you have violated the Terms.

SECTION 17 - ENTIRE AGREEMENT

These Terms, along with any other policies posted by us, constitute the full agreement between you and TravisSneaks and override any prior communications.

SECTION 18 - GOVERNING LAW

These Terms of Service are governed by the laws of the United Kingdom.

SECTION 19 - CHANGES TO TERMS

We may revise these Terms at any time. It’s your responsibility to check this page regularly. Continued use of the site constitutes your acceptance of any changes.

SECTION 20 - CONTACT INFORMATION

Questions about these Terms of Service should be directed to:

Email: travissneaks@gmail.com

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.