Refund policy
SUBMIT RETURN VIA RETURN PORTAL
RETURN ADDRESS:
27 Delph Drive
Burscough
L40 5BD
IMPORTANT: Returns must be sent using Royal Mail to the address above. Parcels sent with other couriers will not be delivered to the address. Any items lost as a result will be the sender’s responsibility.
If you’re not happy with your purchase, you may return it in its original condition within 14 days of receiving it. Once we receive your return, we’ll process a full refund (excluding the original delivery fee) within 14 days. Alternatively, we can offer an exchange (subject to availability) or a gift voucher on the same day your return is processed.
If you’d like help choosing the correct size or measurements before ordering, feel free to contact us to reduce the likelihood of needing a return.
Please ensure all return conditions outlined above and in the returns form are met. Items must be sent back within 14 days of delivery.
SUBMIT RETURN VIA RETURN PORTAL
(If you don’t have access to a printer, include all required details clearly written on paper inside your parcel.)
Always keep your proof of postage and tracking information.
CAN I CANCEL MY ORDER?
To request a cancellation, email travis@travissneaks.com. Orders are processed quickly to ensure fast delivery, so cancellations cannot always be guaranteed.
If your order has already been dispatched, you can return it for a refund, though original postage costs will not be refunded. Orders placed using Klarna or Clearpay are subject to a 5% cancellation fee.
WHAT IF MY ITEM IS FAULTY?
If you receive a faulty item, please contact travis@travissneaks.com before returning it. Include your order number, full name, address, contact number, and details of the issue.
Faulty items must be reported and returned within 30 days of dispatch. Once received, the item will be assessed by the manufacturer. If a fault is confirmed, we will arrange a repair, replacement, or refund.
Items that have been washed or carry scents (e.g. perfume) will not be accepted.
RECEIVED THE WRONG ITEM?
If you’ve received an incorrect product, please contact us with your details, order information, and whether you would prefer a refund or replacement. We will guide you through the next steps.
WHAT IF MY RETURN IS LOST?
We are not responsible for items lost in transit during return. However, we will assist you in contacting the courier and support you in recovering your parcel or compensation where possible.
INTERNATIONAL RETURNS (OUTSIDE OF THE UK)
We do not accept standard returns from international customers due to import duties. If you receive a faulty or incorrect item, returns must be declared as “Returned Goods – No Commercial Value” to avoid customs delays.
Any customs fees incurred are the responsibility of the customer.
WILL I RECEIVE A RETURNS LABEL?
As a small business, we are unable to provide prepaid return labels. Customers are required to cover return postage costs using a tracked Royal Mail service (UK only). For faulty items, please contact us before sending anything back.
NON-RETURNABLE ITEMS
For hygiene reasons, the following items cannot be returned: swimwear, socks, underwear, and face coverings.
RETURN ADDRESS:
27 Delph Drive
Burscough
L40 5BD
REMINDER: Only send returns via Royal Mail. Other couriers cannot deliver to this Address, and we cannot accept responsibility for lost parcels sent by alternative services.